FAQ

1. Q: Are all your items in stock?

A:Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.

2. Q:Do I have to sign for delivery?

A:Yes, all orders require a signature.

3. Q:How can I get to know the status after I have paid ?

A:We will e-mail the tracking numbers of the express company to you on receiving them.

4. Q:When and how can I check on my order status ?

A:Normaly, after 2 day you transfer the payment you can track your package(s).

5. Q:How long will it take to receive my shoes ?

A:It usually, on average, takes 6 business days to receive your order. It can be faster sometimes.

6. Q: Do the shoes come with a box ?

A: Yes.All the shoes will be mailed inside another box!

7. Q:Which payment do u accept?

A: we can accept the western union , Paypal,American Express,

MasterCard, Discover and Visa.

8 .Q: How to use UGG Australia Sheepskin Cleaner and Conditioner?

A: The best is h and wash only. DO NOT use a washing machine.Then let the boots dry naturally for at least 24 hours. DO NOT dry in direct heat or sunlight.

9. Q:How do I track my order?

A: Most orders can be tracked by going to USPS.com.Once you make orders here,you will get an email noticing Order confirmation with tracking number together.And tracking numbers could be trackable online in 36hours later.Please contact us via email if you need further tracking assistance.

10.Q: How long will it take to process my return?

A:We process all returns in the order they are received, and we do process them as quickly as possible. On all returns and exchanges, processing may take up to 15 days.